FAQ - Bookings

This page will be updated frequently, so check back often. Don't see your question here? Contact us today!

Are you available for a specific date/time?

You may check our Calendar page to see our current availability. Please note that there may be a small amount of lag time for the calendar to update, so we'll let you know as quickly as possible if we're unavailable for your requested date and time.

Are you available during the day on weekdays?

Unfortunately, no. We aren't retired and thus have regular jobs, so for now, we're available only on weeknights and weekends.

We want to book you for our event! How do we do this?

Our Contact Us page has an embedded form to start the booking process. Follow and complete all of the information in the form.

Once your booking request is received, we'll generate a personalized Event Agreement for you to review and finalize. When all parties have finalized the Event Agreement, an Invoice is generated and emailed to you for the non-refundable retainer amount. This is equal to 50% of the total amount. When this is paid, you are officially booked with Santa Dave and Mrs. Claus!

A second Invoice for the remaining 50% is then generated and emailed to you. The remaining balance is not due until at least 24 hours prior to your event, so potentially you have plenty of time to pay the remaining amount if you book early with us.

I submitted a booking request but haven't heard back from you.

First, make sure you fully completed the online booking request by clicking the "Continue" button at the bottom of the forms. The last form will have a button that says, "Request Quote!" Be sure to click that button. You'll see a pop-up message that says, "Thank you! Santa Dave and Mrs. Claus will get back with you as soon as possible".

We receive a notification when an email hits our inbox. Our goal is to get back to you as quickly as possible, typically within an hour or two. If we have questions or are unavailable for your requested date and time, we'll send you an email and let you know. Otherwise, we'll send you an Event Agreement -- also sent via email -- for you to review and finalize.

Please check your junk/spam e-mail folders for these emails, as some clients have had emails go to those folders.

If you're sure you completed the online booking process and haven't heard back from us within a few hours, please contact us. Your can email us at yourlafayettesanta@gmail.com or message us through our Facebook page "Your Lafayette Santa".

How long do we have to finalize the Event Agreement and pay the Invoices?
It's important that customers quickly finalize the Event Agreement and pay the non-refundable retainer amount to officially book with us as we expect to receive an increasing number of booking requests the closer we get to the prime holiday months (November and December).

Prior to October 1, an Event Agreement finalization and the Invoice for the non-refundable retainer amount are each due within 7 days of being emailed to you. After October 1, the due date drops to 3 days.

If an Event Agreement is not finalized before its expiration date or the Invoice for the non-refundable retainer amount is not paid before its due date, the Event Agreement and Invoice are considered null and void, and your requested date and time will be released for others to book.

Please note that we cannot hold dates and times.

So we don't need to pay the entire amount up front?
Nope! You just need to do two things in a timely manner to be officially booked by us:

1. Review and finalized your Event Agreement.

2. Pay the Invoice for the non-refundable retainer amount (equal to 50% of the total amount).

Once those two things are done, your date and time is reserved just for you, and the countdown to the magic begins! You then have up until 24 hours before your event to pay the remaining balance to ensure our arrival.

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